Terms & Conditions
Welcome to Stock Up Online (stockuponline.com).
Please read these Terms and Conditions carefully before using our website or placing an order. By accessing our website, registering an account, or purchasing from us, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
1. About Us
This website is operated by Stock Up Online (“we”, “us”, or “our”). These Terms and Conditions govern your relationship with us and apply to all purchases made via our WooCommerce platform at stockuponline.com.
2. Eligibility
To place an order on Stock Up Online, you must:
- Be at least 18 years of age.
- Possess a valid credit or debit card issued by a bank acceptable to our payment processor (Stripe).
- Provide accurate and current personal and payment details, including your real name, phone number, email address, and delivery address.
3. Contract of Sale
When you place an order with us, you are offering to buy a product. All orders are subject to availability and acceptance.
- Order Confirmation: After placing an order, you will receive an automated email acknowledging your request. This email is not an acceptance of your order, just a confirmation that we have received it.
- Acceptance: The contract between us is only formed when your order is dispatched. We will send you a dispatch confirmation email with your Royal Mail tracking details at this point.
- Refusal of Order: We reserve the right to reject any order. This may happen if an item is out of stock, if we identify a product or pricing error, or if we cannot obtain authorization for your payment.
4. Pricing & Availability
All prices are displayed in GBP (£) and are inclusive of VAT (where applicable) at the current applicable rate.
- Accuracy: We strive to ensure all details, descriptions, and prices on our website are accurate. However, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you ASAP and give you the option to reconfirm your order at the correct price or cancel it.
- Stock: Product availability is managed through our inventory system, but in rare cases, simultaneous orders may result in an item going out of stock. If this happens, we will refund you immediately.
5. Payment Details
All payments are securely processed through Stripe.
- We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay (if enabled on your device).
- Upon receiving your order, Stripe carries out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited once the order is accepted.
- We do not store your raw credit card data on our servers; it is fully encrypted and handled by Stripe in compliance with strict PCI-DSS standards.
6. Delivery
We dispatch goods using Royal Mail.
- Delivery times (Standard, Next Day, Premium Next Working Day) are estimates and commence from the date of dispatch, not the date of the order.
- Next-day dispatch requires orders to be placed before our 11 PM cut-off time.
- We are not responsible for delays caused by Royal Mail, postal strikes, or destination customs clearance processes.
- Please ensure your delivery address is accurate. We cannot be held liable for parcels delivered to an incorrect address provided by the customer.
- For full details, please refer to our Delivery & Returns Policy.
7. Returns & Refunds
We offer a 28-day return policy from the date you receive your order.
- Items must be returned in their original condition, unworn, unwashed, and with all tags attached, alongside the completed returns form.
- Non-Refundable Items: For hygiene reasons, we do not offer refunds on underwear. We also do not offer refunds on sale items. If a product in these categories is faulty, a replacement will be provided.
- Return Shipping: We do not offer free returns. Return postage is the responsibility of the customer. We highly recommend using a tracked service, as we are not liable for returns lost in transit.
- Processing: Refunds are processed within 1 week of receiving the return. Funds will be issued back to your original payment method via Stripe and may take 5-10 working days to appear in your account.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, software, and WooCommerce/Elementor site design, is the property of Stock Up Online or our content suppliers and is protected by UK and international copyright laws. You may not reproduce, copy, or distribute any of the content for commercial purposes without our express written permission.
9. User Conduct & Site Security
You must not misuse our website. You agree that you will not:
- Commit or encourage a criminal offense.
- Transmit or distribute a virus, trojan, worm, or any other malicious software.
- Attempt to hack into any aspect of our service, corrupt data, or cause annoyance to other users.
- Infringe upon the rights of any other person’s proprietary rights.
10. Limitation of Liability
To the fullest extent permitted by law, Stock Up Online shall not be liable for any indirect, special, incidental, or consequential damages of any kind, including loss of profits, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site.
11. Events Beyond Our Control (Force Majeure)
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control. This includes strikes, lock-outs, severe weather, natural disasters, global pandemics, or failures of public/private telecommunications networks.
12. Changes to these Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
13. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales.
14. Contact Information
Questions about the Terms and Conditions should be sent to us at: