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Privacy Policy

Last Updated: 4 July 2026

Welcome to Stock Up Online (stockuponline.com). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of this Privacy Policy This Privacy Policy aims to give you information on how Stock Up Online collects and processes your personal data through your use of this website, including any data you may provide when you sign up for an account, purchase a product, or take part in a promotion.

Controller Stock Up Online is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this policy).

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username, or similar identifier.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes payment card details. Note: We do not store your full credit card details on our servers. All payments are securely processed and handled by our payment gateway, Stripe.
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us via our WooCommerce store.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms at checkout or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To Perform a Contract: Where we need to process your order, take payment, and deliver your items.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to prevent fraud, or to study how customers use our products/services).
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., keeping tax records).

5. Disclosures of Your Personal Data

To fulfill your orders and provide the best possible service, we may have to share your personal data with the parties set out below:

  • Payment Processors: We use Stripe to process all online payments safely and securely. When you make a purchase, your payment data is securely transmitted directly to Stripe.
  • Delivery Partners: We share your Identity and Contact Data with Royal Mail to arrange the dispatch, tracking, and delivery of your orders.
  • Service Providers: IT and system administration services, including our e-commerce platform WooCommerce and our website hosting providers.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

7. Data Retention

How long will you use my personal data for? We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years for tax purposes.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws (such as the UK GDPR) in relation to your personal data. You have the right to:

  • Request access to your personal data.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

9. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website (such as the shopping cart and checkout) may become inaccessible or not function properly.

10. Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@stockuponline.com