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  • Free UK Delivery On order above £50 or More!
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Delivery & Returns

Welcome to Stock Up Online! We are committed to getting your orders to you as quickly and safely as possible. Below you will find all the details regarding our shipping options, delivery times, and our straightforward returns process.

UK Delivery Information

We proudly partner with Royal Mail to ensure reliable and fully trackable delivery for all our customers.

Free UK Standard Delivery Enjoy FREE standard delivery on all orders when you spend £50 or more.

Delivery Rates & Options

  • Standard Delivery (2-3 Working Days): £3.99
  • Next Day Delivery: £4.99 (Order before 11 PM for next-day dispatch within the UK).
  • Premium Next Working Guaranteed Delivery: £9.99

Important Delivery Notes:

  • Order Cut-Off: To qualify for next-day dispatch, please ensure your order is placed before 11 PM. Orders placed after this time will be dispatched the following working day.
  • Dispatch & Tracking: Once your WooCommerce order is processed and dispatched, you will receive an automated email containing your Royal Mail tracking number so you can follow your parcel’s journey.
  • Scottish Postcodes & Remote Areas: Standard delivery terms apply. However, for customers in selected Scottish postcodes, Northern Ireland, and the Channel Islands, please allow up to 48 hours extra after dispatch for your order to arrive.

Returns & Refunds

Need to return something? Not a problem, we’ve got you covered!

1. Return Conditions & Timeframe

Items can be returned in their original condition within 28 days of receiving your order.

  • All returns must be accompanied by the completed returns form that was supplied with your original order.

2. Non-Refundable Items

Please note that we do not issue refunds on underwear or sale items.

  • Faulty Exception: If a product from these categories arrives faulty, a replacement will be sent out to you.

3. How to Return Your Item

  1. Package your item: Securely pack the item(s) in their original condition along with your completed returns form.
  2. Postage: We do not offer free returns; return shipping costs are the responsibility of the customer.
  3. Tracking: We strongly advise that items being returned are sent via a tracked service (such as Royal Mail Tracked), as we cannot be held liable for items lost in the post.

4. Refund Processing Times

Once your returned parcel reaches our warehouse, we work quickly to get it sorted:

  • Our Processing: Our team aims to process the refund within 1 week of receiving the parcel.
  • Bank Processing (Stripe): Once processed on our end, please allow up to 5-10 working days for the funds to clear and show in your account, depending on your bank or card issuer.

Need Help?

If you have any questions about your delivery, lost your returns form, or need assistance, our customer service team is here to help!